Covid-19 information


Due to the recent Covid-19 situation, our store front is open for private shopping appointments only. 

 

For the health and safety of our team and to minimize outings and contact we will be shipping out goods three times a week on Tuesday, Thursday and Saturday. 

Curbside pickup is available on Tuesday, Wednesday and Saturday between 11am-3pm

All online gift card purchases will be sent via email and do not expire.

Online orders are eligible for an exchange or refund within 14 days of purchase. Intent to return must be communicated within 48 hours of receiving your purchase.

In store purchases can be returned for exchange or credit within 14 days of purchase.

All sale merchandise, apothecary, body care, candles and socks are a final sale. Returns and exchanges will only be accepted on new, unworn merchandise. Items must be in original condition with all tags intact.

All warehouse sale items are a final sale.

All purchases made with a discount code are a final sale.

In order to make shopping with us as safe as possible, we will be taking these precautions:

Customers must sanitize hands upon entry to the shop and are encouraged to wear a non medical mask. If you do not have one, we will provide one for you. We will be wearing masks while helping you.

To limit contact, we will help you with your selections in the store. At this time we ask that you do not handle any testers, accessories or small items in the shop - we will assist you with this.

Tried on items will be steamed and will not be available to try on again for 48 hours. We apologize in advance if something you wanted to try on is unavailable at the time of your appointment.

The shop will be cleaned and sanitized between all shopping appointments.

If you are feeling unwell, have any Covid related symptoms or have travelled outside of Vancouver within the past 14 days, please refrain from booking an appointment at this time.

If you arrive at the shop without an appointment but still want to shop, try something on, make an exchange etc - give us a call and we will do our best to accommodate you if time permits or if we are not with another customer.

Please reach out to us with any questions at all!

As the situation is changing daily, we will keep you updated with any changes to this system. For questions about product, sizes, fits, shipping, pickup and returns please email us at info@vincentpark.ca or dm us on Instagram.

We thank you for your support, patience and understanding during these times xx